GUARANTEED EXPRESS LLC – TERMS OF SERVICE

Version 1.0 | Effective Date: March 6, 2026 | www.guaranteed-express.com

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR ENGAGING OUR SERVICES.

By accessing or using www.guaranteed-express.com (the “Site”), submitting a quote request, or engaging Guaranteed Express LLC to arrange any transportation, logistics, or related service, you confirm that you have read, understood, and agree to be bound by these Terms of Service (“Terms”) in their entirety. If you do not agree, you must stop using the Site and must not engage our services.

1. ABOUT GUARANTEED EXPRESS LLC

Guaranteed Express LLC (“Company”, “we”, “us”, “our”) is a licensed freight forwarder registered under FMCSA Docket Number FF-63969 and operating out of 12571 Crenshaw Blvd, Hawthorne, CA 90250. We provide domestic and international freight forwarding, ground transportation, air freight, customs brokerage, warehousing, and related logistics services to commercial customers throughout the United States and internationally.

These Terms govern your use of our Site and your engagement of our services. References to “you”, “your”, and “Customer” mean the individual, company, or other legal entity accessing our Site or engaging our services, including any agent or representative acting on their behalf.

Questions regarding these Terms may be directed to: info@guaranteed-express.com or by mail to 12571 Blvd, Hawthorne, CA 90250.

2. SCOPE AND APPLICATION OF THESE TERMS

2.1 Scope. These Terms apply to: (a) all use of our Site, including browsing, submitting quote requests, and any other interaction with our digital presence; and (b) all logistics and transportation services arranged or performed by Guaranteed Express LLC, whether initiated through the Site, by telephone, by email, or by any other means.

2.2 Transport Documents. Where the Company issues a transport document — including a bill of lading, air waybill, house bill of lading, or any other shipping document — the terms of that document govern the specific shipment to which it relates. In the event of a conflict between these Terms and a transport document, the transport document shall prevail for the specific transaction it governs. In all other respects, these Terms apply.

2.3 Third-Party Services. Where services are performed by third-party carriers, customs brokers, warehousemen, or other service providers, those parties’ standard trading conditions may apply in addition to or instead of these Terms for the specific services they perform. We will advise you of any material third-party terms applicable to your shipment upon request.

2.4 Relationship to Other Agreements. These Terms apply to all transactions regardless of whether a separate written service agreement has been signed. A separate written agreement, where executed, governs to the extent of any conflict. These Terms supplement any such agreement in all areas not expressly addressed.

3. DEFINITIONS

The following definitions apply throughout these Terms.

“Carriage” means the transportation of Goods from the place of receipt to the place of delivery, including any incidental handling, storage, or transshipment.

“Charges” means all fees, freight charges, duties, taxes, surcharges, detention, demurrage, storage fees, insurance premiums, and any other costs arising in connection with the Services, including attorneys’ fees and collection costs where applicable.

“Customer” means the person or entity engaging the Company’s Services, including any shipper, consignee, importer, exporter, buyer, seller, agent, broker, or representative acting on their behalf. The Customer is responsible for ensuring these Terms are communicated to and accepted by all such parties.

“Goods” means all cargo, articles, packages, containers, and any other items tendered to the Company for transportation, storage, or related services, as described in any transport document or shipment instruction.

“SDR” means Special Drawing Right, as defined and published by the International Monetary Fund, used as the unit of account for liability calculations under the Montreal Convention and other international conventions.

“Services” means all freight forwarding, ground transportation, air freight, customs brokerage, warehousing, cargo consolidation, and any other logistics service provided or arranged by the Company.

“Site” means the website www.guaranteed-express.com, including all pages, subdomains, and digital assets operated by or on behalf of the Company.

“Third Parties” means any carrier, trucker, drayage company, ocean transportation intermediary, customs broker, warehouseman, or other service provider engaged by the Company to perform or assist in the performance of Services.

“Transport Document” means any bill of lading, air waybill, sea waybill, house bill of lading, drayage receipt, warehouse receipt, or other document issued in connection with the Carriage or storage of Goods.

4. THE COMPANY’S ROLE — AGENT AND FORWARDER, NOT CARRIER

4.1 Agent Status. Guaranteed Express LLC is a licensed non-vessel-operating freight forwarder. In all transactions, the Company acts as the Customer’s agent for arranging transportation, customs clearance, documentation, warehousing, and related logistics services. The Company is not a carrier and does not physically transport Goods in its own conveyances unless expressly stated in a written agreement signed by an authorized officer of the Company.

4.2 When Carrier Status Arises. The Company will not be deemed a carrier in any transaction unless: (a) the Company issues a transport document in its own name as carrier; and (b) a written agreement signed by both parties expressly designates the Company as the carrier for that specific shipment. No course of dealing, verbal communication, or representation by any employee shall be sufficient to establish carrier status.

4.3 Carmack Amendment. Because the Company acts as agent and forwarder, the rights and liabilities of actual carriers — including rights and liabilities under the Carmack Amendment (49 U.S.C. § 14706) — apply to the carrier engaged by the Company, not to the Company itself, except where the Company has expressly assumed carrier liability in accordance with clause 4.2. The Company expressly reserves the right to waive Carmack Amendment liability in any transaction in which it does not act as a physical carrier.

4.4 Air Freight Role. When arranging air freight, the Company acts as the Customer’s agent with the air carrier. The applicable air waybill, whether master or house, governs the air carriage. The Montreal Convention and any applicable domestic air carriage legislation govern liability for air freight, not the Carmack Amendment.

4.5 Customs Brokerage Role. For customs brokerage services, the Company acts exclusively as the Customer’s agent with U.S. Customs and Border Protection (CBP) and any other government agency. All customs entries are prepared and filed on the basis of information provided by the Customer, and the Customer bears sole responsibility for the accuracy and completeness of that information.

5. SERVICES OFFERED

5.1 Overview. Guaranteed Express LLC offers the following categories of logistics services. The specific scope and terms of each engagement are confirmed in the applicable transport document, service confirmation, or written agreement.

5.2 Ground. Ground Transportation: The Company arranges dedicated full truckload (FTL) transportation via licensed motor carriers throughout the contiguous United States, as well as less-than-truckload (LTL) services throughout the United States and Canada. Ground transportation is subject to the terms of the applicable bill of lading and, where applicable, the Carmack Amendment.

5.3 Air. Air Freight: The Company arranges domestic and international air freight services, including express two-day air, deferred air, and standard air freight options. Air freight is subject to the terms of the applicable air waybill and the Montreal Convention for international shipments.

5.4 International. International Forwarding: The Company arranges international freight movements by air, ocean, and ground, including cargo consolidation, documentation, and customs coordination. International shipments are subject to applicable international conventions and the laws of the countries involved.

5.5 Customs. Customs Brokerage: The Company, acting as the Customer’s licensed agent, prepares and files import and export entries, secures permits and licenses, and liaises with CBP and other regulatory authorities. Customs brokerage claims are subject to the limitation of liability in Section 11.

5.6 Warehousing. Warehousing and Storage: The Company arranges warehousing and storage services at Company-operated or third-party facilities. Warehousing is subject to a separate warehousing agreement where applicable, and to the California Commercial Code and California Civil Code provisions governing warehouse liens.

5.7 Other. Other Services: The Company may arrange additional services including cargo consolidation, packing, labeling, supply chain management, and related logistics functions as agreed in writing.

6. USE OF OUR WEBSITE

6.1 Permitted Use. You may use our Site for lawful purposes only. Permitted uses include browsing information about our Services, submitting a quote request, and contacting us. All other uses require our prior written consent.

6.2 Prohibited Conduct. The following uses of our Site are strictly prohibited: (a) using the Site for any unlawful purpose or in violation of any applicable federal, state, or local law; (b) using automated tools, bots, scrapers, or crawlers to access or extract content from the Site without our written consent; (c) attempting to gain unauthorized access to any part of the Site or any system or network connected to it; (d) transmitting any malicious code, virus, or other harmful material; (e) reproducing, distributing, or commercially exploiting any content on the Site without our prior written consent; (f) impersonating any person or entity or misrepresenting your affiliation with any person or entity; and (g) engaging in any conduct that could damage, disable, or impair the Site or interfere with any other party’s use of it.

6.3 Termination of Access. We reserve the right to terminate or restrict your access to the Site at any time, without notice, for any conduct that we determine, in our sole discretion, to violate these Terms or to be harmful to our interests or the interests of other users.

6.4 Third-Party Links. Our Site may contain links to third-party websites for informational purposes. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party site. Your access to third-party sites is at your own risk.

7. QUOTE REQUESTS AND SERVICE ENGAGEMENT

7.1 Quote Requests. Submitting a quote request through our Site, by email, or by telephone does not create a binding contract between you and Guaranteed Express LLC. A quote request is an invitation to negotiate, not an offer capable of acceptance.

7.2 Quotations Not Binding. All quotations provided by the Company — whether verbal, by email, through the Site, or in any other form — are for informational purposes only and are subject to change without notice based on carrier rate changes, fuel surcharges, market conditions, or other factors. A quotation is binding only where the Company provides written confirmation of the agreed service, rate, and payment terms and the Customer has accepted in writing.

7.3 Contract Formation. A binding service contract is formed only upon the Company’s written confirmation of the Customer’s order, including confirmation of the agreed rate, service type, and Goods description. In the absence of such written confirmation, no obligation to perform Services arises.

7.4 Customer Representations. By submitting a quote request, the Customer represents that: (a) all information provided is accurate and complete to the best of their knowledge; (b) they have authority to tender the Goods described; and (c) the Goods described do not include any prohibited or restricted items as set out in Section 16.

8. CUSTOMER OBLIGATIONS

8.1 Accuracy of Information. The Customer shall provide accurate, complete, and timely information and documentation for all shipments, including accurate descriptions of the Goods, their weight, dimensions, value, classification, and any special handling requirements. The Customer shall promptly notify the Company of any errors, discrepancies, or omissions in any document prepared on their behalf.

8.2 Legal Compliance. The Customer shall comply with all applicable federal, state, and international laws, regulations, and conventions governing the export, import, transportation, and storage of the Goods, including but not limited to U.S. Export Administration Regulations (EAR), OFAC sanctions, 49 CFR hazardous materials regulations, IATA dangerous goods regulations, and applicable customs laws. All duties, taxes, fines, and penalties arising from the Customer’s non-compliance are solely the Customer’s responsibility.

8.3 Packaging and Labeling. The Customer shall ensure that all Goods are properly packaged, labeled, and marked to withstand the ordinary risks of the mode of transportation selected. Goods that require special handling — including but not limited to temperature-controlled, fragile, or oversized cargo — must be identified to the Company in writing before tendering.

8.4 Review of Documents. The Customer shall review all transport documents, customs entries, and related documentation prepared by the Company and shall promptly notify the Company — and in any event within 24 hours of receipt — of any inaccuracy. Failure to do so constitutes the Customer’s acceptance of the document as accurate.

8.5 Recordkeeping. The Customer is responsible for maintaining all records required by U.S. customs regulations under 19 U.S.C. §§ 1508–1509 and any other applicable recordkeeping law. The Company maintains records only as required by statute and is not the Customer’s recordkeeper unless agreed in writing.

9. CHARGES AND PAYMENT

9.1 Payment Terms. The Customer shall pay all Charges in full in advance of service unless the Company has agreed in writing to extend credit terms. Payment shall be made without any right of set-off, counterclaim, or deduction.

9.2 Earned Charges. All freight Charges and related fees are earned upon the Company’s receipt of the Goods for carriage and are non-refundable, regardless of whether the Carriage is completed, delayed, or interrupted by events beyond the Company’s control.

9.3 Additional Charges. The Customer shall be liable for all additional Charges arising from: inaccurate or incomplete descriptions of Goods; failure to provide required documentation; refused deliveries; storage or detention resulting from the Customer’s failure to take timely delivery; customs holds or regulatory interventions arising from non-compliance by the Customer; and any other event attributable to the Customer’s act or omission.

9.4 Late Payment. Overdue amounts shall bear interest at the rate of 1.25% per month (15% per annum), or the maximum rate permitted by California law, whichever is less, from the due date until the date of full payment. In the event the Company refers unpaid amounts to a collection agency or engages legal counsel, the Customer shall be liable for all collection costs, agency fees, and reasonable attorneys’ fees.

9.5 Company Compensation. The Company’s compensation may include fees, brokerage commissions, and revenue from carriers or insurers in addition to Charges billed directly to the Customer, as permitted by applicable law. The Company will provide a breakdown of ocean export Charges upon request.

10. CARGO INSURANCE

10.1 No Default Insurance. Guaranteed Express LLC is not an insurance company and does not provide cargo insurance unless the Customer requests insurance in writing and the Company confirms in writing that insurance has been arranged on the Customer’s behalf. The Company’s standard liability limits, as set out in Section 11, are not equivalent to cargo insurance coverage.

10.2 Customer’s Responsibility. The Customer is solely responsible for obtaining adequate cargo insurance covering the full value of the Goods for all risks, including risks not covered by the Company’s limited liability under these Terms. We strongly recommend that all Customers obtain all-risk cargo insurance for every shipment.

10.3 Arranged Insurance. Where the Company agrees in writing to arrange cargo insurance on the Customer’s behalf, the Customer shall pay all insurance premiums, taxes, and administrative costs. Insurance is arranged with third-party insurers and is subject to the insurer’s policy terms and conditions. The Company makes no representation as to the adequacy of any insurance arranged.

10.4 Claims Against Insurer. Any insurance claim must be pursued directly against the insurer. The Company’s role, where it has arranged insurance, is limited to the ministerial function of procuring coverage. The Company is not liable for any failure of an insurer to pay a valid claim.

11. LIMITATION OF LIABILITY

THE FOLLOWING LIMITATION OF LIABILITY PROVISIONS ARE A MATERIAL PART OF THE BARGAIN BETWEEN THE PARTIES. BY ENGAGING THE COMPANY’S SERVICES, THE CUSTOMER ACKNOWLEDGES THAT THE RATES CHARGED REFLECT THESE LIMITATIONS AND THAT THE CUSTOMER HAS HAD THE OPPORTUNITY TO DECLARE A HIGHER VALUE AND PAY APPLICABLE ADDITIONAL CHARGES.

11.1 General Limitation. Unless the Customer declares a higher value in accordance with clause 11.3, the Company’s maximum liability for any loss, damage, delay, or failure in connection with the Services is limited to the following: (a) for ground transportation and general forwarding services: the lesser of $50 per shipment or $0.50 per pound of the affected Goods; (b) for customs brokerage services: the lesser of $50 per violation or the amount of brokerage fees paid to the Company for the entry in question; (c) for air freight: 19 Special Drawing Rights (SDR) per kilogram of the affected Goods, as required under the Montreal Convention for international air carriage (approximately $26 per kilogram as of the Effective Date), unless a higher declared value is agreed in writing before Carriage; (d) for warehousing and storage: the lesser of $50 per event or $0.50 per pound, subject to the 1% shrinkage allowance in clause 11.7.

11.2 Aggregate Cap. The limitations in clause 11.1 represent the Company’s maximum aggregate liability per shipment or event, regardless of the number of claims, the legal theory advanced, or whether the Company was notified of the potential for higher losses. The limitations apply whether the claim sounds in contract, tort, negligence, strict liability, or any other legal theory.

11.3 Declared Value Option. The Customer may declare a higher value for Goods by completing the declared value section of the applicable Transport Document prior to tendering and paying the following additional valuation charges: (a) for standard shipments: $0.75 per $100 of declared value; (b) for assembled furniture or other specified high-risk cargo: $1.25 per $100 of declared value, subject to a $2,000 deductible per claim. Declared values must be confirmed in writing by the Company prior to the commencement of Carriage.

IN NO EVENT SHALL GUARANTEED EXPRESS LLC BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF BUSINESS, LOSS OF REVENUE, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

11.4 Force Majeure and Excepted Causes. The Company is not liable for any loss, damage, or delay caused by: acts of God; fire, flood, earthquake, or other natural disaster; war, terrorism, civil disturbance, or government action; labor disputes, strikes, or lockouts; quarantine or pandemic-related restrictions; inherent vice, defect, or natural deterioration of the Goods; insufficient packaging or labeling by the Customer; or any cause beyond the Company’s reasonable control.

11.5 Hijacking and Theft. The Company is not liable for losses arising from hijacking, theft, or unlawful seizure of Goods by third parties using force or threats, regardless of whether the Company could have taken preventive measures. The Customer assumes the risk of such losses and should obtain appropriate cargo insurance.

11.6 Non-Excludable Liability. Nothing in this Section 11 limits or excludes the Company’s liability for: (a) death or personal injury caused by the Company’s gross negligence or willful misconduct; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under applicable law, including mandatory provisions of the Montreal Convention, Carmack Amendment (where applicable), or other mandatory federal law.

11.7 Warehousing Shrinkage. For warehoused Goods, a shrinkage and handling allowance of 1% applies to the total quantity of Goods stored. The Company is not liable for shortages that fall within this allowance, provided reasonable care was taken in handling.

12. CARGO CLAIMS — NOTICE REQUIREMENTS AND FILING DEADLINES

The time limits in this section are conditions precedent to the Customer’s right to bring any claim. Failure to comply strictly with the notice and filing requirements set out below will bar any claim against the Company, regardless of the merits.

12.1 Ground — Notice. For ground freight shipments: visible damage or shortage must be noted on the delivery receipt at the time of delivery. Notations of “subject to further inspection” or “upon further inspection” are not accepted as valid notice of claim. Written notice of a concealed damage claim must be submitted to the Company within 9 months of the date of delivery or the date the Goods should have been delivered. Failure to file a written claim within 9 months bars any ground freight claim.

12.2 Air — Notice. For air freight shipments: visible damage must be reported in writing to the Company within 7 days of delivery. Concealed damage must be reported in writing within 14 days of delivery. Both deadlines are consistent with and required by Article 31 of the Montreal Convention. For international air shipments, any lawsuit for cargo loss, damage, or delay must be filed within 2 years of the date of arrival at the destination, the date on which the aircraft arrived, or the date on which Carriage stopped, per Article 35 of the Montreal Convention.

12.3 Customs — Notice. For customs brokerage matters: any written claim arising from a customs brokerage service must be submitted within 75 days from the date of liquidation of the customs entry to which it relates.

12.4 Claim Submission Requirements. All claims must be submitted in writing to info@guaranteed-express.com with the following documentation: (a) the original transport document or a copy; (b) a written description of the loss, damage, or shortage; (c) photographs of damaged Goods and packaging taken at the time of discovery; (d) the commercial invoice establishing the value of the Goods; and (e) evidence that all applicable Charges have been paid in full. Claims submitted without full payment of Charges will not be processed.

12.5 Statute of Limitations. Any lawsuit or legal action arising from a claim against the Company must be filed within 2 years and 1 day from the date the Company disallows the claim in writing, or, for ocean freight matters, within 1 year from the date of loss or delivery, whichever is earlier. The filing of a claim does not toll or extend these limitation periods.

12.6 Processing. The Company will acknowledge receipt of a complete claim within 10 business days and will aim to issue a written determination within 30 business days of receiving all required documentation. Acceptance of a claim is subject to the liability limits in Section 11.

13. THIRD-PARTY SERVICE PROVIDERS AND ROUTING

13.1 Selection of Third Parties. As the Customer’s agent, the Company has authority to select and engage Third Parties — including carriers, customs brokers, warehousemen, and other service providers — on the Customer’s behalf. The Company will exercise reasonable care in selecting Third Parties but does not warrant or guarantee the performance of any Third Party and is not liable for any act, omission, negligence, delay, or insolvency of any Third Party.

13.2 Claims Against Third Parties. Claims arising from the acts or omissions of Third Parties must be pursued by the Customer directly against the responsible Third Party. The Company will cooperate reasonably in facilitating such claims and will assign or transfer to the Customer any rights of action the Company holds against the Third Party, provided the Customer reimburses any costs incurred. The Company is not obligated to advance or finance Third Party claims on the Customer’s behalf.

13.3 Routing Discretion. The Company and any Third Party engaged by the Company may, without prior notice to the Customer and without liability, select any route, mode of transport, or carrier; transship Goods between vessels, aircraft, or vehicles; deviate from the expected route; and take any action necessary in the circumstances to progress the Carriage to its destination. No deviation or transshipment undertaken in good faith constitutes a breach of these Terms.

14. LIEN ON GOODS

14.1 General Lien. The Company shall have a general and continuing lien on all Goods and related documents in its possession, custody, or control for all Charges owed by the Customer — whether arising from the shipment to which the Goods relate or from any other transaction between the parties. This lien extends to Charges owed for services not yet performed where the Company has a reasonable basis to believe payment will be withheld.

14.2 Warehouseman’s Lien. For stored Goods, the Company asserts a warehouseman’s lien under California Civil Code § 3051.5 for all storage, preservation, and handling charges, including Charges attributable to other Goods stored by the Customer at the Company’s facilities.

14.3 Exercise of Lien. To exercise its lien, the Company shall provide written notice specifying the amounts owed and any ongoing accruing charges. If the Customer fails to post cash, a confirmed letter of credit, or a bond equal to 110% of the total amount owed within 30 days of notice, the Company may arrange for the sale of the Goods — at public or private sale, with or without notice to the Customer — and apply the net proceeds to the amounts owed. Any surplus shall be remitted to the Customer. The Customer remains liable for any deficiency.

14.4 Priority of Lien. The Customer shall notify all parties with an interest in the Goods of the Company’s lien rights prior to tendering the Goods. The Company’s lien takes priority over all other claims against the Goods in the Company’s possession.

15. INDEMNIFICATION

15.1 Customer’s Indemnity. The Customer agrees to indemnify, defend, and hold harmless Guaranteed Express LLC, its members, managers, employees, agents, and representatives from and against any and all claims, liabilities, losses, damages, fines, penalties, judgments, costs, and expenses — including reasonable attorneys’ fees — arising out of or in connection with: (a) any inaccuracy, incompleteness, or misrepresentation in information or documentation provided by the Customer; (b) the Customer’s failure to comply with any applicable law, regulation, or government requirement; (c) improper packaging, labeling, or marking of Goods by the Customer; (d) the Customer’s failure to disclose hazardous, perishable, or restricted Goods; (e) any claim by a third party arising from the Goods or the Customer’s conduct; and (f) any act or omission by the Customer, its agents, or representatives that causes loss, damage, or liability to the Company.

15.2 Defense and Control. The Company shall notify the Customer promptly in writing of any claim or proceeding for which indemnification is sought. The Customer shall assume control of the defense of any such claim with counsel reasonably acceptable to the Company. The Company may participate in the defense at its own expense. The Customer shall not settle any claim that imposes any obligation, restriction, or admission on the Company without the Company’s prior written consent.

16. PROHIBITED, RESTRICTED, AND SPECIAL CARGO

16.1 Prohibited Goods. The Company will not accept the following Goods for any service without the Company’s prior written consent: currency, negotiable instruments, or bearer bonds; jewelry, precious metals, or gemstones; furs or luxury goods exceeding $10,000 in declared value; firearms, ammunition, or weapons; explosives or incendiary devices; live animals; human remains; narcotics or controlled substances; and any Goods prohibited by applicable federal, state, or local law.

16.2 Hazardous Goods. Hazardous materials, as defined by 49 CFR, IATA Dangerous Goods Regulations, or IMDG Code, may be accepted only with prior written consent and upon the Customer’s provision of all required documentation, markings, labeling, and packaging in compliance with applicable regulations. Hazardous materials tendered without prior written consent may be returned, destroyed, or rendered harmless at the Customer’s expense and risk, without any liability to the Company.

16.3 Perishable Goods. Perishable Goods requiring temperature control, refrigeration, or special handling must be identified to the Company in writing before tendering. The Customer is responsible for ensuring Goods are pre-cooled or pre-heated to the required temperature range and properly stowed. The Company is not liable for damage resulting from condensation, improper stowage by the Customer, or Goods tendered outside the required temperature range.

16.4 Customer Liability for Special Cargo. The Customer shall indemnify the Company in full for all losses, damages, costs, fines, and expenses — including attorneys’ fees — arising from the Customer’s tender of prohibited, restricted, or special Goods without prior written consent or in violation of any applicable law.

17. RIGHT TO INSPECT GOODS

17.1 Inspection Right. The Company, its agents, and any Third Party engaged to handle the Goods may, at their sole discretion and without prior notice to the Customer, open and inspect any trailer, container, package, or other shipping unit at any time to verify the nature, condition, or contents of the Goods or to confirm compliance with these Terms or applicable law. No inspection undertaken in good faith shall constitute a breach of these Terms.

17.2 No Liability for Inspection. The Company is not liable for any loss, damage, delay, or expense resulting from an inspection conducted in accordance with this section, provided reasonable care is taken. Any additional costs — including repackaging, re-labeling, or storage resulting from an inspection — shall be borne by the Customer.

18. CASH ON DELIVERY (C.O.D.) SHIPMENTS

18.1 C.O.D. Instructions. The Company will exercise reasonable care in following the Customer’s written instructions for C.O.D. shipments, including instructions regarding the acceptable forms of payment — such as bank drafts, cashier’s checks, certified checks, or letters of credit. C.O.D. instructions must be provided in writing before the Goods are tendered.

18.2 Non-Payment Risk. The Company is not liable for any loss, damage, or claim arising from the refusal or inability of the consignee, bank, or any other party to make payment on a C.O.D. shipment, provided the Company has followed the Customer’s written instructions with reasonable care. The Customer bears all risks of non-payment and shall remain liable for all Charges regardless of whether C.O.D. collection is successful.

19. REFUSED DELIVERIES AND IMPEDIMENTS TO PERFORMANCE

19.1 Refused Delivery. If the consignee refuses to accept delivery of the Goods, the Customer waives all claims arising from that refusal and shall be immediately liable for all Charges associated with the refused delivery, including return freight, storage, and handling fees.

19.2 Impediments to Performance. If circumstances arise that prevent the Company from safely or lawfully completing the Carriage — including the condition of the Goods, regulatory restrictions, border closures, port congestion, carrier strikes, or any other impediment — the Company may, acting as the Customer’s agent, take such action as it deems appropriate in the circumstances, including placing the Goods in storage, arranging alternative routing, or disposing of perishable Goods that would otherwise spoil. Such action constitutes delivery for purposes of these Terms, and the Company shall not be liable for any resulting loss. All costs and charges arising from such actions are for the Customer’s account.

20. INTELLECTUAL PROPERTY

20.1 Ownership. All content on the Site — including text, graphics, logos, photographs, software, and the overall design and arrangement of the Site — is the property of Guaranteed Express LLC or is used under license, and is protected by copyright, trademark, and other applicable intellectual property laws. The Company’s name, logo, and trade name are its exclusive commercial identifiers.

20.2 Permitted and Prohibited Use. You may view and print content from the Site for personal, non-commercial reference purposes only. You may not copy, reproduce, distribute, modify, transmit, publish, or create derivative works from any content on the Site for any commercial purpose without our prior written consent. Unauthorized use of our intellectual property may expose you to civil and criminal liability.

21. PRIVACY AND DATA

21.1 Privacy Policy. Our Privacy Policy, available at www.guaranteed-express.com, governs the collection, use, and protection of personal information submitted through our Site and in connection with our Services. By using the Site or engaging our Services, you consent to our data practices as described in the Privacy Policy, which is incorporated into these Terms by reference.

21.2 Customer Data Obligations. In the course of arranging Services, the Customer may provide personal data relating to individual shippers, consignees, or other parties. The Customer represents and warrants that it has obtained all necessary consents and has lawful authority to share such personal data with the Company for the purposes of arranging the Services.

22. DISCLAIMER OF WARRANTIES

THE SITE AND ALL INFORMATION, CONTENT, AND MATERIALS CONTAINED ON IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GUARANTEED EXPRESS LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. THE COMPANY DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE COMPANY MAKES NO WARRANTY THAT ANY SPECIFIC TRANSIT TIME WILL BE MET OR THAT THE SERVICES WILL BE PERFORMED WITHOUT DELAY. TRANSIT TIMES QUOTED ARE ESTIMATES ONLY AND ARE NOT GUARANTEED UNLESS EXPRESSLY AGREED IN A SEPARATE WRITTEN INSTRUMENT.

23. GOVERNING LAW, JURISDICTION, AND VENUE

23.1 Governing Law. These Terms and all disputes arising out of or in connection with them shall be governed by applicable federal U.S. law where federal law applies — including the Carmack Amendment, Montreal Convention, and other applicable federal statutes. Where no federal law governs, the laws of the State of California shall apply, without regard to its conflict of law principles.

23.2 Mandatory Venue. All legal actions, claims, or disputes arising out of or relating to these Terms, the Site, or the Services shall be brought exclusively in the United States District Court for the Central District of California (Los Angeles Division) or, if that court lacks subject matter jurisdiction, in the Superior Court of the State of California for the County of Los Angeles. Both parties irrevocably consent to personal jurisdiction in these courts and waive any objection based on improper venue or inconvenient forum.

23.3 Arbitration Option. The parties agree that any dispute arising under these Terms may be resolved through binding arbitration administered by JAMS or AAA under their Commercial Arbitration Rules, at the Company’s election. The seat of arbitration shall be Los Angeles, California. Nothing in this clause prevents the Company from seeking emergency injunctive or equitable relief in any court of competent jurisdiction.

24. GENERAL PROVISIONS

24.1 Entire Agreement. These Terms, together with any transport document, written service confirmation, or separate written agreement between the parties, constitute the entire agreement between Guaranteed Express LLC and the Customer and supersede all prior agreements, representations, understandings, and negotiations, whether written or oral.

24.2 No Modification. These Terms may be modified only by a written instrument signed by an authorized representative of Guaranteed Express LLC. No verbal agreement, course of conduct, custom, or trade usage shall operate to modify these Terms.

24.3 Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. All remaining provisions shall continue in full force and effect.

24.4 Waiver. The Company’s failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of that provision or of any other provision. No waiver is effective unless made in writing and signed by an authorized representative of the Company.

24.5 Force Majeure. The Company is not liable for any delay, failure, or default in performance caused by events beyond its reasonable control, including but not limited to acts of God, fire, flood, hurricane, earthquake, pandemic, epidemic, war, terrorism, civil disturbance, strikes, port closures, government action or inaction, power outages, or disruptions to telecommunications or internet infrastructure.

24.6 Assignment. The Customer may not assign, transfer, or delegate any rights or obligations under these Terms without the Company’s prior written consent. The Company may assign these Terms or any rights hereunder to any affiliate, successor, or acquirer without consent.

24.7 Electronic Communications. Communications sent by email to info@guaranteed-express.com or to any email address provided by the Customer constitute written notice for purposes of these Terms, unless a specific provision requires a different form of notice.

25. CONTACT INFORMATION AND ACCEPTANCE

25.1 Contact Details. Guaranteed Express LLC may be contacted at the following address for all matters relating to these Terms, claims, and general inquiries.

Guaranteed Express LLC
12571 Crenshaw Blvd, Hawthorne, CA 90250
Phone: (310) 359-0311
General: info@guaranteed-express.com
Website: www.guaranteed-express.com

25.2 Acceptance. By using this Site, submitting a quote request, tendering Goods for carriage, or otherwise engaging the Services of Guaranteed Express LLC, you acknowledge that you have read these Terms of Service in their entirety, that you understand them, and that you agree to be legally bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

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Guaranteed Express LLC — Terms of Service
Effective: March 6, 2026. FMCSA Docket No. FF-63969. Governed by federal U.S. law and the laws of the State of California.
12571 Crenshaw Blvd, Hawthorne, CA 90250 | (310) 359-0311 | info@guaranteed-express.com