GUARANTEED EXPRESS LLC – PRIVACY POLICY

Version 1.0 | Effective Date: March 6, 2026 | www.guaranteed-express.com

This Privacy Policy explains how Guaranteed Express LLC collects, uses, shares, and protects personal information gathered through www.guaranteed-express.com and in connection with our logistics and freight forwarding services. It also describes your rights under California law, including the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (together, “CCPA/CPRA”). Please read this Policy carefully. By using our Site or engaging our services, you acknowledge that you have read and understood it.

1. WHO WE ARE

Guaranteed Express LLC (“Company”, “we”, “us”, “our”) is a licensed freight forwarder and logistics services provider operating under FMCSA Docket Number FF-63969. We are headquartered at 12571 Crenshaw Blvd, Hawthorne, CA 90250. For the purposes of applicable privacy law, Guaranteed Express LLC is the “business” that determines the purposes and means of processing personal information collected through our Site and in connection with our services.

We can be reached for all privacy-related matters at Privacy@guaranteed-express.com or by mail at the address above. We aim to respond to all privacy inquiries within 10 business days.

2. SCOPE OF THIS PRIVACY POLICY

2.1 Covered Activities. This Privacy Policy applies to personal information collected through our Site at www.guaranteed-express.com, including through our quote request form and any other interactive feature of the Site, and to personal information we collect in the course of providing logistics, freight forwarding, customs brokerage, and related services.

2.2 Who It Covers. This Policy applies to individuals whose personal information we process, including representatives of business customers, individual shippers and consignees, job applicants who submit information through our Site, and any other individual whose personal information is provided to us in connection with our services.

2.3 Third-Party Exclusion. This Policy does not apply to the practices of third-party companies, carriers, customs brokers, or other service providers that we engage to perform services, except to the extent we share your personal information with them as described in this Policy. We encourage you to review the privacy policies of any third party with whom you interact directly.

2.4 Age Scope. Our Site is intended for use by business professionals and is not directed at children under the age of 16. We do not knowingly collect personal information from individuals under 16. See Section 17 for our children’s privacy statement.

3. PERSONAL INFORMATION WE COLLECT

We collect personal information in the categories described below. The primary channel through which we collect personal information from Site visitors is our quote request form. We may also collect information when you contact us by telephone, email, or other means.

3.1 Identifiers. This includes your first and last name, company name, job title, email address, telephone number, and mailing address. We collect this information when you submit a quote request, contact us directly, or provide it in connection with a service engagement.

3.2 Commercial Information. Commercial and Shipment Information: This includes information about the nature, origin, destination, weight, dimensions, declared value, and description of freight or cargo you wish to ship or have shipped; the mode of transportation requested; and any special handling requirements. This information is provided by you when requesting a quote or engaging our services.

3.3 Communications. Communications Data: This includes the content of emails, phone call notes, and any other correspondence between you and our team in connection with a quote, active shipment, or customer service inquiry.

3.4 Technical Data. Technical and Usage Data: When you visit our Site, we automatically collect certain technical information through cookies and server logs, including your IP address, browser type and version, device type, operating system, the pages you visit, the time and duration of your visit, and the referring URL. This data is collected automatically and does not require any action on your part beyond visiting the Site. See Section 10 for our cookies statement.

3.5 Sensitive Information. We do not collect sensitive personal information as defined under the CPRA — such as Social Security numbers, financial account credentials, precise geolocation data, racial or ethnic origin, or health information — through our Site or in the ordinary course of our logistics services, and we do not use or disclose such information for inferring characteristics about individuals.

4. HOW WE COLLECT YOUR INFORMATION

4.1 Direct Collection. Directly from you: The primary means by which we collect personal information is directly from individuals who submit our quote request form, email us at info@guaranteed-express.com, or call us at (310) 359-0311. Information you provide in these interactions is collected and retained for the purposes described in Section 5.

4.2 Automatic Collection. Automatically through the Site: As described in clause 3.4, our Site automatically collects technical and usage data when you visit. This collection occurs through standard web server logging and, where applicable, through cookies and similar technologies operated by our website platform (WordPress) and any analytics tools in use. We do not currently use third-party behavioral advertising trackers on our Site, but if this changes, this Policy will be updated accordingly.

4.3 From Business Clients. From business customers and their representatives: Where a company engages our logistics services, we may receive personal information about individual employees, shippers, consignees, or customs contacts from the company itself. In such cases, the company providing the information is responsible for ensuring it has the right to share that information with us for the purposes of arranging services.

4.4 From Third Parties. From carriers, customs authorities, and logistics partners: In the course of arranging and tracking shipments, we may receive personal information about shippers and consignees from carriers, U.S. Customs and Border Protection, freight documentation, or other logistics service providers involved in the supply chain.

5. HOW WE USE YOUR PERSONAL INFORMATION

We use personal information only for the purposes described below. We do not use your personal information for any purpose incompatible with these stated purposes without first providing you with notice and, where required, obtaining your consent.

5.1 Quote Requests. To respond to quote requests and inquiries: When you submit a quote request or contact us, we use the information you provide to assess your logistics requirements, prepare and deliver a quotation, and follow up on that quotation. This is the primary purpose for which personal information is collected through our Site.

5.2 Service Delivery. To provide and manage our logistics services: Where you engage our services, we use your personal information — including shipment details, contact information, and customs data — to arrange transportation, prepare and file documentation, coordinate with carriers and customs authorities, track shipments, and manage your account.

5.3 Transactional Communications. To communicate with you: We use your contact information to send transactional communications, including shipment status updates, documentation requests, invoices, and responses to your inquiries. These communications are necessary for the performance of the services you have requested and do not require separate consent.

5.4 Marketing. To send marketing and promotional communications: With your consent, or where permitted under applicable law for existing business contacts, we may use your email address or telephone number to send information about our services, industry news, or promotional offers. You may opt out of marketing communications at any time as described in Section 13.

5.5 Legal Compliance. To comply with legal and regulatory obligations: We use and retain personal information as necessary to comply with applicable federal and state laws, including U.S. customs regulations, FMCSA regulations, tax obligations, and any legal process, subpoena, or court order we receive.

5.6 Business Protection. To protect our business and enforce our rights: We may use personal information to detect and prevent fraud, unauthorized access, and other harmful activity; to enforce our Terms of Service and other agreements; to defend against legal claims; and to exercise our legal rights, including our lien rights under Section 14 of our Terms of Service.

5.7 Improvement. To improve our services and Site: We may use aggregated and anonymized technical and usage data derived from Site visits to understand how visitors use our Site, identify areas for improvement, and enhance our digital presence. Where any such analysis involves personal information, it is done in a manner consistent with this Policy.

6. LEGAL BASIS FOR PROCESSING

While U.S. privacy law does not universally require a stated legal basis for processing in the same manner as GDPR, Guaranteed Express LLC processes personal information on the following bases, which reflect both sound data governance and applicable California law.

6.1 Contract. Performance of a contract or pre-contractual steps: Processing necessary to respond to a quote request, arrange a shipment, prepare documentation, and fulfill our service obligations to you.

6.2 Legal Obligation. Legal obligation: Processing necessary to comply with FMCSA regulations, U.S. customs law, tax obligations, anti-money laundering requirements, OFAC sanctions screening, and any other mandatory legal requirement.

6.3 Legitimate Interests. Legitimate business interests: Processing for fraud prevention, security, improving our services, enforcing our contractual rights, and maintaining our business records, where these interests are not overridden by your privacy interests.

6.4 Consent. Consent: Processing for marketing communications and, where applicable, for the placement of non-essential cookies on our Site. Where consent is the basis for processing, you may withdraw it at any time without affecting the lawfulness of prior processing.

7. HOW WE SHARE YOUR PERSONAL INFORMATION

Guaranteed Express LLC does not sell your personal information to third parties. We do not share your personal information with third parties for their own direct marketing purposes without your consent. We share personal information only in the circumstances described below.

7.1 Carriers. Carriers and transportation providers: To arrange ground, air, or ocean transportation on your behalf, we share relevant shipment information — including shipper and consignee names, addresses, and cargo descriptions — with the licensed carriers and transportation intermediaries engaged for your shipment. This sharing is necessary to perform the service you have requested.

7.2 Customs and Government. Customs brokers and government agencies: For international shipments, we share shipper, consignee, and cargo information with licensed customs brokers (which may be our own brokerage staff or a third-party customs broker), U.S. Customs and Border Protection, the Transportation Security Administration, and any other federal or foreign government agency with jurisdiction over the shipment. This sharing is legally required for customs clearance and export compliance.

7.3 Warehousing Partners. Warehousing and logistics partners: Where your cargo is stored at a third-party warehouse facility or handled by a third-party logistics provider, we share the information necessary for those parties to perform their function, including identification of the Goods and contact details for the relevant shipper or consignee.

7.4 Service Providers. IT and platform service providers: Our Site is hosted on WordPress and operated through web hosting, email, and CRM service providers. These providers process personal information on our behalf as service providers and are contractually restricted from using your information for any purpose other than providing services to us.

7.5 Advisors. Professional advisors: We may share personal information with our attorneys, accountants, and insurers where necessary for the provision of professional services, subject to applicable professional confidentiality obligations.

7.6 Legal Process. Legal process and law enforcement: We may disclose personal information to federal or state law enforcement agencies, regulatory authorities, or courts where required by a valid subpoena, court order, search warrant, or other legal process, or where we reasonably believe disclosure is necessary to comply with applicable law, prevent fraud, or protect the safety of any person.

7.7 Business Transfers. Business transfers: In the event of a merger, acquisition, sale of substantially all assets, or other business combination involving Guaranteed Express LLC, personal information held by us may be transferred to the acquiring or successor entity. We will notify affected individuals of any such transfer as required by applicable law.

8. DATA RETENTION

8.1 General Principle. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to satisfy our legal and regulatory obligations, and to defend against legal claims. The specific retention period applicable to each category of personal information is determined by the nature of the information and the purpose for which it was collected.

8.2 Quote Data. Quote request data: Where a quote request does not result in an active service engagement, we retain the personal information submitted for a period of two years from the date of submission, after which it is deleted or anonymized. This period allows us to follow up on pending inquiries and to maintain records for business development purposes.

8.3 Service Records. Active customer and shipment records: Personal information relating to completed shipments, customs entries, and service engagements is retained for a minimum of five years from the date of service completion, consistent with U.S. customs recordkeeping requirements under 19 U.S.C. §§ 1508–1509 and applicable FMCSA retention obligations. Financial records and invoices are retained for seven years consistent with IRS guidance.

8.4 Marketing Records. Marketing communications: Records of marketing consent and opt-out requests are retained for a period of three years from the date of the last communication or the date of opt-out, whichever is later, for compliance audit purposes.

8.5 Technical Data. Technical and usage data: Server log data and IP address records are retained for a maximum of 90 days in the ordinary course of operations, unless a longer period is required for a specific security investigation or legal matter.

8.6 Disposal. At the expiry of the applicable retention period, we will delete or anonymize your personal information in accordance with our internal data disposal procedures. Anonymized data, which cannot be linked back to an individual, may be retained indefinitely for analytical purposes.

9. YOUR PRIVACY RIGHTS UNDER CALIFORNIA LAW

California residents have specific rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, CCPA/CPRA). These rights apply to “personal information” as defined under those statutes, which broadly covers information that identifies, relates to, or could reasonably be linked to an individual California resident.

9.1 Right to Know. You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for which it was collected or shared, the categories of third parties with whom we shared it, and the specific pieces of personal information we hold about you. You may submit a Right to Know request once per 12-month period.

9.2 Right to Delete. You have the right to request that we delete personal information we have collected about you. This right is subject to exceptions, including where the information is necessary to complete a transaction, comply with a legal obligation, detect or prevent fraud or security incidents, or for other purposes permitted under the CCPA/CPRA. We will advise you of any applicable exception when responding to a deletion request.

9.3 Right to Correct. You have the right to request that we correct inaccurate personal information we hold about you. Upon receiving a correction request, we will use commercially reasonable efforts to correct the information and will direct any service providers holding the information to make the same correction.

9.4 Opt-Out of Sale. Right to Opt Out of Sale or Sharing: We do not sell personal information, and we do not share personal information with third parties for cross-context behavioral advertising. Accordingly, no opt-out mechanism for sale or sharing is presently required. If our practices change, we will update this Policy and provide a “Do Not Sell or Share My Personal Information” mechanism as required by law.

9.5 Sensitive Information. Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information as defined under the CPRA (such as precise geolocation, racial or ethnic origin, or financial account credentials) in a manner that would require us to offer a right to limit its use. If this changes, we will provide the required mechanism.

9.6 Non-Discrimination. Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, provide a different level of service quality, or suggest that you will receive a different level of service as a result of exercising your rights under the CCPA/CPRA.

9.7 Automated Decisions. Right to Know About Automated Decision-Making: We do not currently use automated decision-making processes or profiling in connection with providing services. If this changes, we will provide the required disclosures and opt-out mechanism.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Cookies Overview. Our Site is built on WordPress and may use cookies — small text files stored on your browser — to enable basic Site functionality, remember your preferences, and collect the usage data described in clause 3.4. Strictly necessary cookies required for the Site to function are placed automatically. Non-essential cookies, such as analytics cookies, are placed only with your consent where consent is required.

10.2 Analytics. We may use Google Analytics or a similar web analytics service to understand aggregate patterns of Site usage. Google Analytics collects technical usage data in pseudonymized form. If you wish to opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout. We do not use advertising or retargeting cookies on our Site.

10.3 Cookie Controls. You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification when a cookie is being set. Disabling certain cookies may affect the functionality of our Site.

10.4 Do Not Track. Our Site does not currently respond to browser Do Not Track (DNT) signals, as there is no universally accepted standard for interpreting such signals. We will revisit this position as industry standards develop.

11. INTERNATIONAL DATA TRANSFERS

11.1 US-Based Processing. Guaranteed Express LLC is a United States-based company. Personal information we collect is stored and processed in the United States. If you are located outside the United States and provide personal information to us, you understand that your information will be transferred to and processed in the United States.

11.2 International Logistics Transfers. In the ordinary course of arranging international freight forwarding, we share shipment-related personal information with foreign customs authorities and logistics partners as required by the laws of the countries involved. Such sharing is inherent to international freight forwarding and necessary to complete your shipment.

11.3 International Service Providers. Where we engage third-party service providers outside the United States, we take reasonable steps to ensure they maintain appropriate data protection standards consistent with this Policy.

12. SECURITY OF YOUR PERSONAL INFORMATION

12.1 Security Measures. We implement reasonable and appropriate technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction, including password-protected systems and access controls.

12.2 Encryption. Our Site uses SSL/TLS encryption for data transmitted between your browser and our web server. Quote request submissions are transmitted over encrypted connections.

12.3 Security Limitations and Breach Notification. No method of electronic storage is 100% secure. In the event of a data breach affecting your personal information, we will notify you as required by California law and applicable federal law.

13. YOUR MARKETING COMMUNICATION CHOICES

13.1 Marketing Emails. We may send marketing communications where you have provided your email address and not opted out. You have the right to opt out of commercial email communications at any time.

13.2 How to Opt Out. To opt out, you may: (a) click the “unsubscribe” link in any marketing email; (b) email us at Privacy@guaranteed-express.com with the subject line “Unsubscribe”; or (c) call us at (310) 359-0311. We process requests within 10 business days.

13.3 Transactional Communications Not Affected. Opting out of marketing will not affect transactional communications necessary to fulfill an active service engagement, such as shipment status updates or invoices.

14. HOW TO SUBMIT A PRIVACY RIGHTS REQUEST

14.1 Submission Channels. To exercise your California privacy rights (Section 9), please submit your request through one of the following channels:

• By email: Privacy@guaranteed-express.com
• By mail: Guaranteed Express LLC, Attn: Privacy Request, 12571 Crenshaw Blvd, Hawthorne, CA 90250
• By phone: (310) 359-0311

14.2 Identity Verification. We must be able to verify your identity. Please include your full name and the contact info associated with your interactions. We may ask for additional info to verify your identity before processing.

14.3 Response Timeframe. We will acknowledge receipt within 10 business days and provide a substantive response within 45 calendar days. If we require an extension (up to 45 more days), we will notify you beforehand.

14.4 No Fee. We will not charge a fee for processing a privacy rights request unless it is excessive, repetitive, or clearly unfounded.

15. CALIFORNIA SHINE THE LIGHT DISCLOSURE

California Civil Code § 1798.83 permits residents to request info about our disclosure of personal information to third parties for direct marketing. Guaranteed Express LLC does not share personal information with third parties for their direct marketing purposes. Inquiries can be sent to Privacy@guaranteed-express.com.

16. LINKS TO THIRD-PARTY WEBSITES

Our Site may contain links to third-party sites. This Privacy Policy applies solely to info collected by Guaranteed Express LLC. We are not responsible for the privacy practices of third-party websites.

17. CHILDREN’S PRIVACY

Our Site is directed at businesses and professionals. We do not knowingly collect personal information from individuals under 16. If we learn we have inadvertently collected such info, we will delete it promptly.

18. BUSINESS-TO-BUSINESS DATA AND EMPLOYEE INFORMATION

18.1 Employee Data of Clients. Personal info processed typically relates to employees or representatives of our business customers. We use this info only to facilitate logistics services engaged by your company.

18.2 Client Responsibility. Companies providing us with employee info are responsible for informing those individuals how their info will be shared with and used by Guaranteed Express LLC.

18.3 Shipper and Consignee Data. Info on bills of lading and customs declarations is processed solely to complete Carriage and satisfy legal requirements. We do not use this for marketing.

19. CHANGES TO THIS PRIVACY POLICY

19.1 Our Right to Amend. We reserve the right to amend this Policy at any time. We will update the effective date at the top of the Policy when revisions are made.

19.2 Notice of Material Changes. For material changes, we will post a prominent notice on our Site homepage for 30 days and/or send an email notification.

19.3 Acceptance. Continued use of our Site or services after revisions constitutes acceptance of the revised Policy.

20. CONTACT US — PRIVACY INQUIRIES

Guaranteed Express LLC
Privacy and Data Inquiries
12571 Crenshaw Blvd, Hawthorne, CA 90250
Email: Privacy@guaranteed-express.com
Phone: (310) 359-0311
Website: www.guaranteed-express.com

Guaranteed Express LLC — Privacy Policy
Effective: March 6, 2026. This Policy is compliant with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Privacy@guaranteed-express.com | 12571 Crenshaw Blvd, Hawthorne, CA 90250 | (310) 359-0311